NOT A PERFECT MATCH?
We accept all returns from Singapore within 14 days of purchase, as long as the following requirements are met:
- The product is in its original packaging, unopened, and untampered with
- The return request is made within 14 days of purchase in Singapore
- The product was not purchased on sale (sale items are final and non-returnable)
- You provide the original order confirmation email with your order number as proof of purchase
RETURN PROCESS
Once you've met all the requirements above, your order is now qualified for a return and you can simply follow this 3-step process:
- Drop us a message via our contact form with your return request and stating your order no.
- We'll verify your order within 5 working days and once confirmed, you'll receive a link from us to book a time slot to visit our space at Tanjong Pagar to return your product(s)
- Once we receive your product(s) in good condition, we'll process your refund within 5 working days
REFUNDS
Refunds are issued via store credits within 5 working days from the time we receive and verify your returned item. The refunded amount will be equivalent to the full value of your original transaction, minus the original delivery charges. If your original order had free delivery, a delivery fee will be deducted:
- S$5 for standard delivery
- S$10 for same-day delivery
RECEIVED A FAULTY PRODUCT?
Don't get your knickers in a twist! We offer a 1-Year warranty for all our products sold in Singapore, as long as the following requirements are met:
- Product is covered by warranty (refer to next question for more details)
- Product is under the warranty timeframe, within 1 year of purchase in Singapore
- Original order confirmation email with order no. as proof of purchase
Our warranty covers issues like battery health and motor function, but does not apply to damage caused by misuse, general wear and tear, or operator error. If you're experiencing issues with a vibrator, here's a quick 3-step troubleshooting guide before reaching out:
- Charge it up: Plug in your product and charge it for at least 20 minutes as the battery might simply be fully drained.
- Check the charging light: While charging, make sure the product shows a steady light pulse. If you don't see it, double-check the charging connections and refer to the user manual for charging instructions.
- Unlock it: After charging, unplug the cable and press and hold the power button for 10 seconds. Some products come with a travel lock feature that needs to be deactivated.
REPLACEMENT PROCESS
Once you've met all the requirements above, your product is now covered by our warranty which qualifies for an exchange by simply following this 2-step process:
- Drop us a message via our contact form or email us at hello@hedonisttribe.com with your order no., product name, description of the defective issue as well as photo/video evidence of the defect
- We'll verify your warranty within 5 working days. Once confirmed, we'll send you a link to book a time slot to visit our space at Tanjong Pagar for an in-person exchange.
PLEASE NOTE:
- Returns & Warranty only applicable for orders sold in Singapore. There will be strictly no refunds, warranties and returns for overseas shipping outside of Singapore.
- Hedonist reserves the rights to withhold any refunds if your original item has not reached our warehouse.
- Where items are damaged due to misuse, general wear and tear, or operator error, they will not be deemed defective.
- All sale items are final and will not be entitled for 14-Day Return, but not to worry, sale items are still entitled to our 1-Year Warranty.