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FAQ
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Frequently Asked Questions
Safety, Cleaning & Storage
Most of our sex toys including vibrators and dildos are IPX6 or IPX7 rated, making them ideal for steamy shower play. Simply hop over to its specific product page to see if they're waterproof or water-resistant.
Depending on the material of your sex toy, cleaning instructions will vary. For most toys made from Silicone, TPE, Glass or Metal, you can gently hand wash your toy with warm water and mild, unscented soap or use a hypoallergenic sex toy cleaner for extra peace of mind. Skip the harsh chemicals and high heat and for full care instructions, refer to its specific product page for Care Instructions.
Store your toy in a dry, cool place away from direct sunlight. Use a dedicated storage bag like our Hedonist Satin Pouch to keep it dust-free and separate from other toys to prevent material degradation.
Avoid tossing your sex toy in the regular bin, especially if it's a vibrator as it contains lithium batteries. Instead, check with your local e-waste or recycling centre (like KGS e-waste in Singapore) for proper disposal. Remove batteries first (if possible) and for non-electronic toys, check local silicone recycling options in your area (i.e. NEA's e-waste in Singapore) for more info.
Product Guides
From clitoral, penetrative to partner play, Hedonist offers body-safe sex toys to match your pleasure style. New here? Start with our beginner's guide or simply check out this Find Your Sex Toy Quiz to get personalized recommendations.
Starting with a small, body-safe butt toy and loads of lube (trust us, your booty will thank you). Go slow, breathe, and tune in to what feels good. It shouldn't hurt if you're gentle, though a little discomfort is normal at first. Ready to ease into it? Dive into our beginner's guide to anal play.
Bondage is a form of consensual restraint that explores trust, sensation, and power dynamics using tools like ropes or cuffs. Start with soft restraints and always prioritise clear communication and consent. For more tips, check out our beginner's BDSM guide to bondage.
Most of our sex toys come with a user guide covering key specifications, with useful illustrations and instructions on how to use, charge, clean and store. Simply refer to the specific product page for details. Or head to our user manuals page to find your toy.
It's easier than you think! First, check your destination's TSA and customs regulations, then choose discreet travel-friendly toys, and stick to under 100ml of lube/sprays for carry-on. For more tips on what to pack and what to avoid, read our full travel guide here.
Charging
Charging methods vary, but most toys use a USB cable with a jack pin or magnetic tip. For visuals and instructions, visit our User Manuals.
Don't fret! it might just be in travel lock mode. As a general rule, press and hold the power button for 3 seconds to unlock it. For specific instructions, head to our User Manual page. Still stuck? Reach out to our Happiness Officer and we're here to help.
Charge your toy for about 1.5 hours before first use to calibrate the battery. After that, charge only as needed and unplug once fully charged. To maintain good battery health, give it a quick top-up every 6 months. For exact charging times, refer to your toy's User Manual.
Pleasure Concierge
General
From bachelorette or birthday parties to boudoir, shibari and coaching, our pleasure-empowered experiences are led by certified sexperts—shame-free, inclusive, and fun. Whether you're curious or craving deeper intimacy, our Pleasure Concierge Service has you covered.
We welcome all genders aged 21+, with offerings thoughtfully tailored for both individuals and couples. Hedonist is a safe, inclusive space to explore pleasure and sexual wellness. Let this be your gentle invite to bring an open heart and curious mind.
Yes, our events are beginner-friendly! No experience needed, our certified sexperts are here to support and guide you every step of the way on your pleasure journey.
Our events are mostly hosted at our intimate space in Tanjong Pagar or partnered venues. BYO food and drinks are welcome but if you're bringing booze, sip mindfully. A little liquid courage is great, as long as the vibe stays fun, safe, and respectful for all.
Nope, no nudity involved! Our events are all about comfort, consent, and creating a safe space to explore pleasure—fully clothed.
We do run public events from time to time! For the latest updates, follow us on Instagram, join our Telegram channel, or subscribe to our newsletter.
Bookings & Scheduling
We recommend confirming your booking at least 7 days in advance to secure your preferred slot. That said, feel free to reach out before booking and we'll do our best to accommodate if we can.
Drop us a message with your preferred dates and timing—we'll gladly help to check on availability to find you a slot that works best for you.
Simply contact us with your preferred event, date/time, number of pax, and your availability for a chat. We'll get back to you within 1–2 working days to confirm your call with our pleasure consultant.
Payments, Policies & Changes
We have a strict no-cancellation, no-rescheduling and no-refund policy once payment is confirmed. We recommend finalising your date and time before booking to avoid any hiccups.
While we understand that delays happen, we also want to respect our sexperts' time. If your session runs over, additional overrun fees will apply based on each sexperts' rates. You can find the pricing details under the "T&Cs" section of the relevant event page.
Packaging & Billing
Discreet Packaging & Billing
Your privacy is our priority. Rest assured, all orders come with confidential billing and plain, unbranded packaging—no logos, no mention of sex toys, just your name and address. Even your bill stay incognito, appearing as "SP * APOGEE CO." We keep it discreet, so you can scream like a goat in the bedroom.
Payment Methods
Don't worry! It'll simply read "SP * APOGEE CO.". Ultimately, your privacy is our top priority, and we're here to ensure you feel great both inside and out—without any awkwardness!
Yes, we accept offline payments via PayNow or cash in-store. To pay via PayNow, use UEN 202124837E (Apogee Collective Pte. Ltd.) and contact us with a screenshot of your cart along with your payment confirmation. Prefer to pay in person? Drop us a message to book a private appointment at our cozy HQ.
We accept a wide range of payment methods, including PayNow, Mastercard, Visa, AMEX, UnionPay, JCB, PayPal, ShopeePay, and Google Pay. For international customers, we support local options like PayID (Australia), QRPH (Philippines), and Paytm (India). We also offer "buy now, pay later options" through Atome and Shopee PayLater. Prefer Cash on Delivery? No problem! Simply contact us to place your order.
We accept Atome and Shopee's SPayLater for flexible payment. Simply select your preferred option at checkout, and you'll be redirected to a secure payment page to complete your purchase.
We don't store your CVV or expiry date. Only the last four digits of your credit card are securely stored via a trusted third-party payment platform for verification purposes.
Orders
General
Once dispatched, you'll receive an email with a tracking link. Feel free to reach out to our Happiness Officers if you've any questions on your shipment.
No worries, it happens! Just contact us ASAP with your order number and the correct details. If we haven't shipped it yet, we'll update it. If it's already on the way, most parcels bounce back to us and we'll keep you posted.
Oops, it happens! If your order hasn't been shipped, we'll try to swap it out. Just contact us ASAP with your order number. If it's already on the way, unopened items can be returned within 14 days. Check out our return policy for all the details.
We're so sorry about the mix-up and we promise to make it right. Please contact us with your order number and a photo of the item received, and we'll arrange for an exchange as soon as possible.
That's definitely not the unboxing experience we hoped for you. If it's a sex toy, please try troubleshooting it with your user manual first. Still no luck? Contact us with your order number and a photo/video of the issue—we'll guide you through the replacement process. If it turns out to be faulty, rest easy, our 1-year warranty has you covered.
Gifting
Great idea, but read the room. Pleasure gifts can be sexy or super awkward, depending on the person. Stick to partners, open-minded friends, or gift cards if you're unsure. Want to make sure your gift hits the right vibe? Check out our blog on The Do's and Don'ts of Gifting Sex Toys.
It can be a great way to deepen intimacy but don't just spring it on them out of nowhere. Focus on curiosity, not pressure and frame it as something to explore together. It's less about the toy, and more about the shared pleasure you're inviting in. Here's our guide on how to ease into it.
For beginners, start with something simple, body-safe and unintimidating—like mini vibrators or external stimulators that offer gentle exploration without feeling overwhelming. Bonus points if it's discreet (think: bunny or rose that doubles as cute decor). Get more tips with our Beginner's Guide to Sex Toys.
Consider sensual massage oils, a silky blindfold for sensory play, or a thoughtfully curated couple's gift set designed to take the guesswork out and turn up the heat. Foreplay isn't just a warm-up, it's where intimacy begins and connection deepens. Here's our guide to more Foreplay Ideas & Tips to Spice Up Your Relationship
Yes, we do! Give the gift of choice with our Hedonist E-Gift Cards—delivered instantly with easy-to-follow redemption instructions and valid for one year from the date of purchase. Redeemable across our entire store, it's the perfect option when you're unsure what to get, but still want to impress.
Most of our Hedonist sex toys already come in a sleek black gift box and elegant enough for gifting as-is. But if you're planning to bundle a few items together or want to go the extra mile, you can add our gift wrapping service. We'll wrap your goodies Hedonist-style: think luxe box, pink ribbon and a cheeky greeting card for that perfect unboxing moment.
P.S. If you're unsure whether your chosen products will fit into one gift box, contact us before placing your order and we'll help you sort it out.
Yes, we do! Just add a Hedonist Greeting Card to your cart and leave your message at checkout and we'll handwrite it with lots of TLC. If you've already selected one of our gift sets or opted for gift wrapping service, a greeting card is already included with no extra add-on needed.
We're on it! Our instant delivery gets your gift to you in 30–90 minutes, even on weekends and public holidays. Simple WhatsApp or chat with us BEFORE ordering to check availability. Most central areas receive their goodies in 30–45 minutes.
Yes, you can! Just select the Specific Day Delivery option at checkout and pop your requested delivery date into the order notes when checking out. Count on us to get your gift delivered to your special someone, even on weekends and public holidays.
Promos, Vouchers & Loyalty
Please contact us immediately with your order no. along with the promo code you'd like to use. If your parcel has not been dispatched yet, we'll check on the applicability of the promo code and potentially issue you store credits on a case by case basis.
You can apply your promo code on the checkout page. Once entered, click "Apply" and your discount will automatically reflect in the total.
- On desktop: The promo code field is located on the top right section of the checkout screen
- On mobile: Tap on the "Order Summary" section at the top of the checkout page to expand it and you'll find the promo code field inside
You can redeem your e-gift voucher or store credits during checkout. At the payment page, simply enter your voucher code in the field labelled "Discount Code or Gift Card", then click "Apply". The value will be automatically deducted from your total.
If you've store credits already linked to your account, they'll appear as a payment option before checkout is complete. Just select it and you're good to go! Need help? Simply chat with us, we're happy to assist.
- On desktop: The "Discount Code or Gift Card" field is located on the top right section of the checkout screen
- On mobile: Tap on the "Order Summary" section at the top of the checkout page to expand it and you'll find the "Discount Code or Gift Card" field inside
Walk-ins & Private Appointments
While we're primarily an online adult store, we offer a more personalized shopping experience at our showroom through private appointments with our pleasure expert. You can purchase directly from our full range of in-stock products during your visit! No need to just browse and walk away empty-handed 😉 Simply contact us to schedule your private session and discover your perfect toy.
Our Address: 100 Peck Seah St, #10-17, Singapore 079333
We're located at PS100, in the same building as Oasia Downtown Hotel. It's just a 2-minute walk from Tanjong Pagar MRT Exit A. Public parking is available at Oasia Hotel or along Tras Street.
We're not your typical retail store with fixed opening hours. To ensure the privacy and comfort of every guest, we operate strictly by private appointments only. This means you get the space to yourself. No awkward run-ins, no interruptions, just you (and your plus ones) and our pleasure expert.
To request an appointment, please contact us with the following details. We'll check our availability and reply within 1 working day.
Private Appointment Request
Name:
Mobile:
No. of pax: Alone / With a partner / With XX no. of friends
Preferred appointment date & time:
What you're looking for (type of toys, vibe, etc.):
Kindly note appointments are max 30 minutes long
⚠️ DISCLAIMER: We're a sex-positive brand, here to educate, not entertain. Please be respectful of our space and team. We reserve the right to reject any inappropriate requests, and our space is equipped with surveillance for everyone's safety. A little kindness goes a long way so let's keep our space welcoming, inclusive, and judgment-free.
SG Delivery & Self-Pickup
Singapore Delivery
- Standard Delivery: $5, within 1-5 working days / FREE for orders >$50
- Same-Day Delivery: $10 / FREE for orders >$90. Choose your time slot:
(I) 3–8PM (order before 3PM)
(II) 6–11PM (order before 6PM) - Specific Day Delivery: $10 / FREE for orders >$90. Simply write your preferred delivery date in the Order Notes at checkout (order at least 1 day prior)
- Instant 30–90 mins Delivery: $28 / FREE for orders >$250. Chat with us here or WhatsApp us BEFORE ordering to check availability. Delivery timing varies by location, with most central area receiving their order within ~45 mins.
Rain or shine, even on a lazy Sunday or public holiday, we deliver islandwide across Singapore whenever the mood strikes. Whether it's a cheeky indulgence for yourself or a spicy surprise for someone special, we've got you boo!
Don't worry, your secret's safe with us: every order is packed in plain, unbranded packaging with no logos or product names. Even our delivery drivers won't have a clue what's inside so, go on, get naughty.
Hit $90 or more in your cart, and you'll automatically qualify for free same-day delivery within Singapore. Just be sure to select your delivery time slot at checkout before completing payment.
To qualify, simply send us your cart screenshot showing a minimum spend of $250 via WhatsApp or chat with us on our website BEFORE placing your order. We'll confirm availability and guide you through the next steps.
For a fixed delivery time, you'll need to go with instant delivery—$28 or free if you spend above $250. Simply WhatsApp or chat with us on our website BEFORE placing your order. Let us know your choice of delivery date and 90-min time slot so that we can check on availability.
For a fixed delivery date, not a problem! Select Specific Day Delivery at checkout (free for orders above $90) and leave your requested delivery date and time window (3–8pm or 6–11pm) in the Order Notes at checkout.
Easy peasy! Just leave your delivery instructions (e.g. "hide in shoe cabinet" or "please don't knock") in the apartment/address field at checkout and we'll do our best to accommodate your request.
Simply leave a note in the apartment/address field at checkout with your preferred meeting point and we'll do our best to accommodate and ensure the driver contacts you upon arrival.
We go the extra mile and deliver islandwide to all locations, including hotels. If you have specific delivery instructions, simply leave a note in the address/apartment line at checkout. Do note that hotel or building security policies may limit direct-to-room delivery. In such cases, our driver will contact you upon arrival to arrange a handoff in the lobby or leave the parcel with the concierge or receptionist.
Contactless Self-Pickup
We offer complimentary self-pickup from our space at Tanjong Pagar. Simply select the "Contactless Self Pickup" option at checkout. Once your order is received, we'll pack it—often almost immediately during office hours. And you'll get an email with a link to book your preferred pickup time, available daily, including weekends and public holidays. Easy peasy!
Our Address: 100 Peck Seah St, #10-17, Singapore 079333
We're located at PS100, in the same building as Oasia Downtown Hotel. It's just a 2-minute walk from Tanjong Pagar MRT Exit A. Public parking is available at Oasia Hotel or along Tras Street.
We typically process orders right away during office hours and you'll get an email with a link to book your pickup slot. Self-collection hours are:
- Mon–Fri: 9am–6pm
- Sat, Sun & Public Holidays: 2pm–6pm
Need a pickup outside these times or ASAP? Contact us with your preferred pickup time and we'll do our best to accommodate.
Before heading down, please make sure you've booked a pickup time slot. This helps us ensure your parcel is packed and ready, and that we've our staff in the office. We're located at PS100, in the same building as Oasia Downtown Hotel—just a 2-minute walk from Tanjong Pagar MRT Exit A. Public parking is available at Oasia Hotel or along Tras Street. Our Address: 100 Peck Seah St, #10-17, Singapore 079333
We do not offer POPStation (Pick Own Parcel Station) service at the moment, though we're exploring this option. If you'd like us to make this happen for you, kindly contact us.
International Delivery
We've successfully shipped pleasure to over 40 countries and counting, and we're always updating our delivery coverage based on what works IRL. That said, we've temporarily hit pause on deliveries to India and Vietnam due to recurring customs clearance issues. We know… it's a bummer, but we're working on it.
Want to check if we deliver to your doorstep? Here's how:
- Add your desired product(s) to cart
- Head to checkout and pop in your delivery address
- Voilà—shipping rates and duration will be automatically calculated, based on your address and the size/weight of your order
Enjoy free worldwide shipping* on orders over S$130 via registered airmail (DHL or SingPost), as long as shipping costs stay under S$45. Depending on where you are and delivery agent, your pleasure parcel could take anywhere from 2 to 26 working days to arrive. But don't worry, we'll slide a tracking link into your inbox once it's dispatched, so you can follow your goodies every step of the way.
For the most accurate delivery rate and ETA:
- Add your desired product(s) to cart
- Head to checkout and pop in your delivery address
- Voilà—shipping rates and duration will be automatically calculated, based on your address and the size/weight of your order
Hit S$130 or more in your cart, and you'll automatically qualify for free delivery worldwide of up to S$45 delivery fee. Your checkout rates will automatically update based on your items in the cart to reflect this.
Your privacy is our priority. Every order is packed plain and discreet, with no mention of sex toys or branding. Depending on what you treat yourself to, it might show up as something sweetly innocent, like a "massager" or "wellness kit". Naughty on the inside, nice on the outside.
Sometimes, shipping to more conservative countries can be a bit hit-and-miss. If your parcel runs into issues, we'll work closely with you and the delivery agent to figure out the next best steps. This might involve resending your order with another courier (which works in 90% of cases!). In the rare event that we've exhausted all options, we'll process a full refund for you. Every situation is different, but rest assured—we go the extra mile to make sure your toys find their way to you safely.
This varies depending on the recipient country and the delivery agent selected. In some cases, you may be charged import duties and taxes when your parcel arrives. Please refer to the checkout page for full details, including any estimated taxes and duties that may apply.
Returns & Warranty
14-Day Return
We accept all returns from Singapore within 14 days of purchase, as long as the following requirements are met:
- The product is in its original packaging, unopened, and untampered with
- The return request is made within 14 days of purchase in Singapore
- The product was not purchased on sale (sale items are final and non-returnable)
- You provide the original order confirmation email with your order number as proof of purchase
Once you've met all the requirements above, your order is now qualified for a return and you can simply follow this 3-step process:
- Drop us a message via our contact form with your return request and stating your order no.
- We'll verify your order within 5 working days and once confirmed, you'll receive a link from us to book a time slot to visit our space at Tanjong Pagar to return your product(s)
- Once we receive your product(s) in good condition, we'll process your refund within 5 working days
Refunds are issued via store credits within 5 working days from the time we receive and verify your returned item. The refunded amount will be equivalent to the full value of your original transaction, minus the original delivery charges. If your original order had free delivery, a delivery fee will be deducted:
- S$5 for standard delivery
- S$10 for same-day delivery
1-Year Warranty
Don't get your knickers in a twist! We offer a 1-Year warranty for all our products sold in Singapore, as long as the following requirements are met:
- Product is covered by warranty (refer to next question for more details)
- Product is under the warranty timeframe, within 1 year of purchase in Singapore
- Original order confirmation email with order no. as proof of purchase
Our warranty covers issues like battery health and motor function, but does not apply to damage caused by misuse, general wear and tear, or operator error. If you're experiencing issues with a vibrator, here's a quick 3-step troubleshooting guide before reaching out:
- Charge it up: Plug in your product and charge it for at least 20 minutes as the battery might simply be fully drained.
- Check the charging light: While charging, make sure the product shows a steady light pulse. If you don't see it, double-check the charging connections and refer to the user manual for charging instructions.
- Unlock it: After charging, unplug the cable and press and hold the power button for 10 seconds. Some products come with a travel lock feature that needs to be deactivated.
Once you've met all the requirements above, your product is now covered by our warranty which qualifies for an exchange by simply following this 2-step process:
- Drop us a message via our contact form or email us at hello@hedonisttribe.com with your order no., product name, description of the defective issue as well as photo/video evidence of the defect
- We'll verify your warranty within 5 working days. Once confirmed, we'll send you a link to book a time slot to visit our space at Tanjong Pagar for an in-person exchange.